Chamber Calendar

Power Lunch - Accessible Customer Service Standard that becomes Mandatory Law this Jan. 1st, 2012

Friday, November 4, 2011 11:45am - 1:00pm
Location: Collingwood Leisure Time Centre

Collingwood Chamber of Commerce
Power Lunch
Friday November 4th @ 11:45am
 

What is the AODA?

• Legislation for province-wide mandatory standards on accessibility
• Sets standards for accessibility in five different areas:  Customer Service, Employment, Information and Communications, Transportation and Built Environment
• Goal:  change attitudes, values and behaviours towards accessibility to provide equal opportunity for all Ontarians by January 1st, 2025

What is the Customer Service Standard?

• The first standard passed into law in 2008
• Focuses on providing equal and fair service to people with disabilities
• Core principles:  Independence, Dignity, Integration and Equal Opportunity

Who does it apply to?

• All public, private and non-profit businesses and organizations with one or more employees in Ontario
• Providers of goods and services to the public or other organizations

What does training involve?

• A review of the AODA
• How to interact and communicate with persons with various types of disabilities and who use assistive devices or require the assistance of a guide dog/service animal or the assistance of a support person
• Your Accessible Customer Service policies, practices, and procedures
• What to do if a person with a disability is having difficulty accessing your goods and services

Presented by: Catherine Sholtz

Catherine is the Employment Programs and Accessibility Coordinator for Breaking Down Barriers  Independent Living Resource Centre in Collingwood.  Catherine’s career has been in Human Resource Management as well as Social Services.  She has completed over forty-five training sessions since October, 2009 on the Accessibility for Ontarians with Disabilities Act and the Customer Service Standard.  She is also on the Accessibility Advisory Committee for the Town of Collingwood as a resource person and is a member of the Simcoe County Accessibility Network.
 

Friday, November 4th, 2011
Lunch: 11:45 to 1:00 at Leisure Time Centre catered by TK's Kitchen & Catering
Tickets: $20 for members and $25 for non-members
You MUST RESERVE your seat in advance by call Debbie at 705-445-0221 ext. 5.

SPONSORED BY:

Greater Collingwood Small Business Enterprise Centre

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